Shipping & Refund Policies

ChelleShopp offers a variety of hair extensions and hair products to our valued customers. To safely process payments and ensure that customers are protected, we only ship to the billing address provided by you at the time of placing the order.

 NOTICE ABOUT DELIVERY

The buyer's signature is mandatory for all packages at delivery. If the package is returned to our facility due to failed delivery, we will issue a refund to you deducting the original postage and a $30 restocking fee for handling and return shipping.

If it appears that your package is damaged during transit, contact us immediately by email at chelleshoppatx@gmail.com with your order details. We cannot be responsible for lost or stolen packages since we aren't the shipping company, but we will do our best to help in these cases.

PROCESSING TIME

ChelleShopp guarantees that all orders will be shipped out within 3 to 5 business days of the order being placed. This timeframe may differ due to sales, holiday delays, etc. Once an order is shipped, it cannot be cancelled.

RETURN POLICY:

No returns will be accepted for products that are opened. You are able to return unopened product up to 3 business days after purchase. There will also be a $30 restocking fee for returns.